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Privacy Statement

What we do with your information:
Liquid Latex World will not rent, sell, or share any of your personal information that you provide us through our website, e-mail, or postal mail.  We will only use your information to send updates about your order.  We purge all credit card information after one month in order to provide an extra level of security to our customers.   

How we Protect your information:
Liquid Latex World uses SSL (Secure Socket Layer) encryption when transmitting sensitive information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. The information you provide will be stored securely on our servers.

Shipping Policy

Shipping Costs:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering in your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.

Note: Sat & Sun are not counted as Business/Working days, and UPS will not deliver on these days.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  In this case, please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible. 

Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete.  In this case, the customer will be responsible for all shipping charges.  If the customer chooses not to have the item reshipped, they will be subject to a 25% restocking fee before they are credited back for the items.  Once the order is shipped, it may not be refused due to delays in shipping or order processing.

Return Policy

Product Returns:
If you need any technical assistance with the product, please don't hesitate to contact us.  Before you return a product to us, you must contact us by sending an e-mail to support@liquidlatex.com. In order for us to authorize the return, it will need to meet four requirements.  Please make sure to contact us before you ship anything back to us.  Returns without an RMA number will be refused upon delivery.

1.  The product has not been used.
2.  The product is in original packaging material which is also in new condition. 
3.  All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
4.  It has been 30 days or less since the item was purchased.

Unfortunately, we will not be able to accept products that do not meet these conditions.  If the product is being returned for a refund, there will be a 25% restocking fee.  If the product is being returned for an exchange, the customer will be responsible for the return shipping charges.

Other Considerations

We try our best to provide you with as much information about our products as possible. However, you should be aware that the pictures shown may not be exact. Prices, products, availability and offers are subject to change without notice. Liquid Latex World is not responsible for graphical display or typographical errors.